Understanding the Status of Your Order @ IDMRx.com

Checking your order status and tracking information online at IDMRx.com is easy. Our online tracking system allows you to conveniently check the current stage and status of your orders at any time you wish. Let’s walk you through it!

How is your order status different from tracking information?

Your Order Status: The status of your order is provided by IDMRx.com (InternationalDrugMart.com). It indicates the progress of your order from the time it is placed to the time it is delivered to your shipping address.

Your Tracking Information: Once your package is dispatched from our warehouse, it is handled by one of the *shipping carriers (such as USPS, ParcelForce, Royal Mail, Deutsche Post, City Link, SingPost or FedEx), which can provide the tracking information on your order until it’s delivered. The tracking information may include date, time and location of your item.

To learn how to check your order status and tracking information, please read the information provided below:

Where and how to know your Order Status and Tracking Information Online @ IDMRx.com?

To Check Your Order Status Online:

  • As the first step, you need to log in to your IDM account to view your order status online.
  • Once you log in, you’ll be automatically directed to the Order History page of your IDM account where you can access the details of your current order as well as the entire list of your past orders. Make sure to have handy the order number you want to check!
  • Now, you can check the progress of your order instantly under “Status” column. Just hover over “Details” to view the short description of your order status.
  • You may also click the Details button to view the complete summary of your order including ordered items, the related billing and shipping details and tracking order details.

To Check Your Tracking Information Online:

  • To track the location of your package, click the tracking number link under Status column. (Please note that this tracking number would become available in your account when your order is In Transit or Delivered stage.)
  • Once you click on your order tracking number, you’ll be directed to the *shipping carrier’s website, which will allow you to keep track of your package till the time it reaches your shipping address.
What are the order statuses your IDMRx order will pass through on its way to you?
  1. Order Placed – You’ve placed this order successfully.
  2. Preparing to Ship – Your package is getting ready to be shipped.
  3. In Transit – Your order is on its way to your shipping address.
  4. Delivered – You order is delivered.

Other commonly used order statuses you may see are:

Declined – Your credit/debit card payment has been declined.
Canceled – Your order has been canceled at your request.
Incomplete – You have not completed this order.

How else can you keep yourself informed of the progress of your order?

You can also choose to view your order status via below channels, besides logging into your IDMRx.com account:

Check your email: Soon after you place your order, you will receive emails about your order status.

Download IDMRx App: You can download our IDMRx app to track your order status, right from the palm of your hand anytime, anywhere.

SMS alerts: You can also opt to receive SMS alerts to know what is going on with your order.

Contact us: Please email us if you still have additional questions about your order.

Help Us Make IDMRx.com Even Better!

We want to make IDMRx.com the best website to serve your medication needs. We’d like to do that by listening to what you have to say. Send us your comments!

IDMRx.com customer, Edward Miller, says:

“Shipping is fast and with tracking numbers you know the delivery date. The prices are good and the selection of products is large. I love the online tracking, as well. I know exactly when my medicine will arrive. I did want to send you a note, tho, to tell you that I appreciate the prompt, dependable service for my prescription medications. It is SO convenient to have my longterm bloodpressure medicine shipped to my home a couple of times a year so that I do not have to go out monthly and stand in line to get refills. IDM is so reliable and saves me both money and TIME. Thank you, again.”


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